TECHNICAL SUPPORT
TECHNICAL SUPPORT
After-sales service contact information
Working hours: (8:30-12:00, 13:30-17:30)
Response time: All offices respond 24 hours a day
After-sales service scope:
1. The unit module, power supply, or fan on the display is faulty2. The display control system is faulty (graphics card, sending card, receiving card). The distribution cable in the display box is faulty3. The control display software is faulty |
Free service during the warranty period |
1. The display is faulty due to water (for example, structural decoration)2. Display faults caused by human factors (for example, illegal operations on the display)3. The display is faulty due to natural disasters |
Paid service under warranty |
Fault level determination criteria and handling methods:
Fault level |
Fault determination criteria |
Treatment method |
First order faultSecond-order faultThree-stage fault |
The connector on the display is faulty and the control software is faultyThe unit module, power supply, receiving card, sending card, and graphics card are damagedA large number of modules or power supplies on the display are damaged |
Remote telephone or Internet guidanceMail serviceOn-site service |
After-sales service contact information
Working hours: (8:30-12:00, 13:30-17:30)
Response time: All offices respond 24 hours a day